Terms and Conditions maju36 —
Complete Guide to Malaysian Players

1. Introduction & Acceptance of Terms

Welcome to maju36, the online gaming platform of choice for Malaysian players. These Terms and Conditions constitute a legally binding agreement between you ("Player" or "User") and the management of maju36 ("Platform", "We", "maju36").

By registering an account, accessing, or using any part of the maju36 platform — including the website, mobile app, and any related services — you explicitly acknowledge that you have read, understand, and agree to be bound by all terms and conditions contained in this document, together with our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

If you disagree with any part of these terms, please stop using the platform immediately and contact our support team to close your account if necessary.

Maju36 reserves the right to modify, add to, or amend any part of these terms at any time without prior notice. Such changes will take effect immediately upon being published on the website. It is your responsibility to review these terms periodically. Continued use of the platform after any changes constitutes acceptance of the updated terms.

2. Eligibility & Account Registration

2.1 Age Limit & Eligibility

To register and use the maju36 platform, you must meet the following requirements without exception:

• Aged 18 years and above at the time of registration
• Is an individual capable of entering into a legally binding agreement
• Not included in the maju36 self-exclusion list or any self-exclusion programme by the relevant authorities
• Not an employee of maju36 or an immediate family member of a maju36 employee
• Accessing the platform from regions where online gaming is not explicitly prohibited by local laws

2.2 Registration & Identity Verification (KYC)

Each player is only permitted to have one (1) account only at maju36. Creating multiple accounts is strictly prohibited and will result in the closure of all related accounts along with the forfeiture of any remaining balances and bonuses.

During registration, you are required to provide truthful, accurate, and up-to-date information. The Know Your Customer (KYC) process requires valid identity verification documents such as a national identity card (MyKad), passport, or other official documents accepted by maju36 management.

Maju36 reserves the right to request additional document verification at any time, particularly before processing large withdrawals. Failure to provide the required documentation within the stipulated timeframe may result in a temporary account suspension.

2.3 Account Security

You are solely responsible for keeping your account login credentials confidential. maju36 will never ask for your password via email, live chat, or any other communication channel. If you suspect your account has been accessed without authorisation, contact our customer support immediately.

3. Deposits, Withdrawals & Transactions

3.1 Accepted Payment Methods

Maju36 accepts a variety of payment methods popular among users in Malaysia, including:

• FPX — online banking for all major Malaysian banks
• Touch 'n Go eWallet — popular digital wallet in Malaysia
• GrabPay — payment via the Grab app
• Boost — local digital wallet
• Direct bank transfer — for all major commercial banks

All transactions are processed in Ringgit Malaysia (MYR). No currency conversion or hidden fees apply. Minimum and maximum deposit limits are subject to the selected payment method and may change from time to time.

3.2 Withdrawal Rules

Withdrawals at maju36 are processed according to a transparent and consistent policy:

• The minimum withdrawal limit is RM 50 per transaction
• Withdrawals via digital wallet are processed within 5–20 minutes
• Bank transfers are processed within 30 minutes to 2 hours on business days
• Withdrawals requiring additional KYC verification may take up to 24 hours
• VIP members enjoy express withdrawal processing with higher limits

3.3 Transaction Verification

All withdrawal requests are subject to standard security checks by the maju36 operations team. maju36 reserves the right to request additional verification for transactions deemed unusual or suspicious, as a measure against money laundering and fraud.

Any transaction suspected of involving fraudulent activity, use of unauthorized bank accounts, or violation of these terms will be placed on hold until the investigation is complete. maju36 is not liable for any losses arising from delays caused by the security investigation process.

4. Bonuses, Promotions & VIP Programme

4.1 General Bonus Terms

All bonuses and promotions offered by maju36 are subject to specific terms and conditions. By claiming any bonus, you agree to comply with those terms in full. General conditions that apply to all bonuses include:

• Bonuses can only be claimed once only per user unless otherwise stated
• Bonus abuse or attempts to manipulate the bonus system will result in bonus forfeiture and account closure
• Maju36 reserves the right to withdraw any bonus granted erroneously or as a result of a technical error
• Bonuses cannot be transferred between accounts or exchanged directly for cash

4.2 Welcome Bonus

The welcome bonus is an exclusive offer for new maju36 members. It can only be claimed once and requires the specified minimum deposit. The rollover requirement for the welcome bonus is 10x total amount (deposit + bonus) unless specifically stated in the relevant promotion terms.

4.3 maju36 VIP Programme

The maju36 VIP Program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Tier progression is based on cumulative wagering over the current and previous calendar months. VIP benefits include exclusive bonuses, higher withdrawal limits, weekly cashback, and a personal account manager for Diamond tier.

Maju36 reserves the right to review VIP eligibility monthly and to downgrade a tier if wagering activity is insufficient. Management decisions regarding VIP status are final.

5. Game Rules & Player Conduct

5.1 General Game Rules

All games on the maju36 platform use a Random Number Generator (RNG) independently certified by an accredited audit body. This ensures that every game outcome is entirely random and cannot be manipulated by any party, including maju36 itself.

Players are responsible for understanding the rules of each game before placing any wagers. Game outcomes determined by the system are final and cannot be disputed unless there is substantial documented evidence of a technical failure.

5.2 Prohibited Conduct

The following activities are strictly prohibited and may result in account closure and forfeiture of balance without any compensation:

• Use of automated software, bots, or any tool designed to manipulate games
• Code modification or attempts to hack the maju36 system
• Bonus or promotion abuse through hedging (bonus hunting/abuse)
• Colluding with other players to cheat or manipulate game outcomes
• Creating multiple accounts to bypass restrictions or claim bonuses repeatedly
• Using another person's account or allowing others to use your account
• Any form of money laundering or suspicious financial activity

5.3 Player Code of Conduct

Maju36 expects all players to interact respectfully within the platform's communication spaces, including live chat and forums. Offensive language, threats, or harassment directed at other players or support staff will not be tolerated and may result in immediate account suspension.

6. Account Security & Data Protection

6.1 maju36 Security Measures

Maju36 uses 256-bit SSL encryption technology to protect all data transmitted between your browser and our servers. Two-factor authentication (2FA) is available and strongly recommended for all accounts. Our security team monitors all account activity around the clock to detect any suspicious access.

6.2 Player Responsibilities

While maju36 provides high-standard security protection, you also have a responsibility to keep your account secure:

• Use a strong, unique password that is not used on any other platform
• Do not share your login details with anyone
• Enable two-factor authentication (2FA) for an added layer of security
• Log out of your account after each session, especially on shared devices
• Contact support immediately if you suspect your account has been compromised

6.3 Privacy Policy

The collection, processing, and storage of your personal data is governed by Privacy Policy maju36, which forms part of this agreement. Your data will not be shared with third parties without your consent, except where required by law or a valid regulatory process.

7. Account Closure & Suspension

7.1 Account Closure by Player

You may close your maju36 account at any time by contacting our customer support team. Before closure is processed, all eligible balances will be transferred to your registered payment method within the specified timeframe. Bonus balances that have not met rollover requirements are not eligible for withdrawal.

7.2 Suspension & Closure by maju36

Maju36 reserves the right to suspend or close an account at any time for the following reasons:

• Violation of any section of these Terms and Conditions
• Suspected fraudulent activity or money laundering
• Failure to complete the KYC process within the specified timeframe
• Requests from regulatory authorities or law enforcement agencies
• Accounts inactive for more than 12 consecutive months

7.3 Inactive Accounts

Accounts showing no login or wagering activity for 12 consecutive months will be classified as inactive. maju36 reserves the right to impose a monthly administrative fee of RM 10 on inactive account balances after a written notice has been sent to the registered email address. Accounts whose balance reaches zero as a result of this fee will be closed automatically.

8. Responsible Gaming

Maju36 is deeply committed to healthy and responsible gaming practices. We believe gaming should remain an enjoyable form of entertainment, not a source of financial stress or psychological problems.

The maju36 platform provides a range of tools to help players manage their gaming activity:

• Deposit limit: Set your own daily, weekly, or monthly deposit limits
• Loss limit: Cap the maximum loss amount within a set period
• Play time limit: Set a maximum duration for each gaming session
• Take a break: Choose to temporarily block access to your account
• Self-exclusion: Permanently close your account with a self-exclusion request

9. Limitation of Liability & Disclaimer

9.1 maju36 Limitation of Liability

The maju36 platform is provided on an "as is" and "as available" basis. While we strive to ensure smooth and uninterrupted platform operation, we cannot guarantee that the service will be free from disruptions, technical errors, or system failures at all times.

Maju36 is not liable for any losses arising from:

• Technical disruptions or failures beyond maju36's reasonable control
• Loss or damage caused by the player's own actions or omissions
• Unauthorised account access resulting from a player's failure to safeguard their login credentials
• Internet connection or device failure on the player's end
• Legal changes affecting service availability in certain regions

9.2 Disclaimer of Warranties

Maju36 makes no guarantee that games played will result in wins. All games involve financial risk and outcomes depend on luck and chance. Players are solely responsible for any financial decisions made while using the platform.

10. Amendments & Contact Us

10.1 Amendments to Terms

Maju36 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Notice of significant changes will be sent to your registered email address at least 7 days before the changes take effect, except for changes required immediately for security or legal compliance reasons.

It is your responsibility to review this page periodically to stay informed of the latest version of the Terms and Conditions. The "Updated" date at the top of this document indicates when changes were last made.

10.2 Governing Law

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or relating to these terms will be resolved through mutually agreed arbitration before any formal legal action is taken.

10.3 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the maju36 support team is ready to assist you:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week within the platform
• Language: Support in Bahasa Melayu and English
• Response Time: Emails answered within 24 hours; live chat within minutes