Document Contents
1. Introduction & Scope of Privacy Policy
Maju36 understands that privacy is not merely an added feature — it is a fundamental right of every user. This Privacy Policy document explains in detail how the maju36 platform manages your personal information, from the moment you first visit our website through every transaction you make.
This policy applies to all users who access the maju36 platform through any channel — whether the desktop website, mobile app, or any service operated under the maju36 brand. By using our platform, you acknowledge that you have read and fully understand this policy.
Maju36 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection guidelines. We continuously strive to ensure that our data management meets or exceeds the standards set by law and industry best practices.
2. Information We Collect
Maju36 only collects information that is strictly necessary to provide high-quality services, ensure account security, and meet regulatory requirements. The following are the categories of information we collect:
2.1 Personal Identification Information
During the registration and KYC verification process, we collect the following information:
- Full name as stated in official documents
- National Identity Card (MyKad) number or passport number
- Date of birth for age verification
- Current residential address
- Active mobile phone number
- A valid and active email address
2.2 Financial Information
To facilitate deposit and withdrawal transactions, we collect:
- Bank account details (bank name, account number)
- Registered digital wallet information (Touch 'n Go eWallet, GrabPay, Boost)
- Deposit and withdrawal transaction history
- Records of bonuses and promotions claimed
2.3 Technical & Usage Data
Automatically, our system records technical information while you use the platform:
| Data Type | Example | Purpose |
|---|---|---|
| Device Data | Device type, operating system, phone model | User experience optimisation |
| Network Data | IP address, ISP, general location | Fraud detection & security |
| Session Data | Login time, session duration, pages visited | Analytics & service improvement |
| Game Data | Wagering records, wins, games played | Regulatory compliance & VIP |
| Communication Data | Live chat logs, support tickets | Customer service improvement |
Maju36 practices the principle of data minimisation — we only collect information that is strictly necessary to process your request and comply with current legal requirements.
All data collection and processing at maju36 complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia, ensuring your rights as a user are fully protected at all times.
3. How We Use Your Data
Every piece of information we collect has a clear and legitimate purpose. maju36 does not use your data for purposes unrelated to the services you use. Below are the primary ways we use your information:
3.1 Service Provision
Your data is used to create and manage your account, process deposits and withdrawals quickly and securely, send account-related notifications, and give you uninterrupted access to all features and games offered by maju36.
3.2 Identity Verification & KYC
The Know Your Customer (KYC) process is a mandatory regulatory requirement. Your identity information is used to verify that you are a legitimate individual aged 18 and above, to prevent the use of false identities, and to fulfil legal anti-money laundering (AML) obligations.
3.3 Security & Fraud Prevention
Technical data such as IP addresses and login patterns are continuously analysed by our security systems to detect suspicious activity, protect your account from unauthorised access, and prevent platform misuse that could affect other users.
3.4 Communication & Customer Support
We use your email address and phone number to send important account notifications, withdrawal and deposit alerts, policy updates, and responses to your customer support enquiries. You may opt out of marketing communications at any time through your account settings.
4. Data Sharing & Disclosure
Maju36 treats your privacy as a priority. We do not share your personal information with external parties indiscriminately. However, there are limited situations where data sharing may occur:
4.1 Trusted Service Providers
Maju36 works with trusted third-party service providers to support platform operations. These include payment processors handling FPX, Touch 'n Go, and other digital wallet transactions; identity verification providers for the KYC process; and analytics platforms that help us understand usage patterns to improve our services. All providers are bound by strict confidentiality agreements and may only use your data for the specific agreed purposes.
4.2 Legal Requirements
Maju36 may be required to disclose user information to government authorities or law enforcement where there is a valid court order, a criminal investigation related to money laundering or fraud, or regulatory reporting obligations prescribed under Malaysian law. In such situations, we will disclose only the minimum information required and will notify you if permitted to do so.
4.3 Protection of maju36's Interests
In cases of suspected fraud, serious violations of our terms of service, or legal proceedings involving our platform, maju36 reserves the right to use and disclose relevant data to protect the interests of the platform and its other users.
5. Data Security & Protection
Maju36 continuously invests in the latest security infrastructure to ensure your data is protected at every stage — whether in transit over the internet, stored on our servers, or processed by internal systems.
5.1 Data Encryption
All data transmitted between your device and maju36 servers is encrypted using the TLS 1.3 with AES-256-bit encryption — the same standard used by world-class banking institutions and financial platforms. This means that even if your data is intercepted by an unauthorised party, it cannot be read or used.
5.2 Internal Access Controls
Access to user data within maju36 is strictly limited on a need-to-know basis. Only staff with a legitimate work requirement may access sensitive data, and all such access is automatically logged and monitored by our security systems.
5.3 24/7 Monitoring & Incident Response
The maju36 security operations team monitors all system activity around the clock. Our automated intrusion detection system is capable of identifying and containing threats in real time. Should any security incident occur that may affect your data, we will notify you within 72 hours after the incident is detected, in line with industry best practices.
Bank-grade encryption protects all data transmitted between your device and maju36 servers without compromise.
Sensitive data can only be accessed by authorised personnel with a legitimate work requirement, and is monitored at all times.
Any security incident affecting your data will be communicated within 72 hours of detection by our team.
6. Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 and maju36's internal policies, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of all these rights:
You have the right to request a copy of all personal data we hold about you at any time. Requests will be processed within 14 working days.
If any of your data is inaccurate, outdated, or incomplete, you may request a correction through our customer support.
You may request deletion of your data upon account closure, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time without providing any reason.
You may request your data in a machine-readable format for transfer to another platform at our discretion.
In certain circumstances, you may ask us to restrict the processing of your data while a dispute or review is in progress.
7. Cookies & Tracking Technologies
Maju36 uses cookies and similar tracking technologies to keep the platform running smoothly, enhance the user experience, and analyse usage patterns. The following are the types of cookies we use:
7.1 Essential Cookies
These cookies are essential for the platform to function correctly. Without them, core features such as login, session management, and account security cannot operate. You cannot disable this type of cookie as it directly affects the platform's basic functionality.
7.2 Performance & Analytics Cookies
These cookies help us understand how users interact with the platform — which pages are most popular, where users encounter difficulties, and how long a typical session lasts. This information is used solely to improve our service and contains no personally identifiable information.
7.3 Functional Cookies
These cookies remember your preferences such as language, display settings, and login details (if you choose to be remembered). This enables a more personalised and convenient experience every time you use the maju36 platform.
7.4 Cookie Management
You can control and delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and your experience on the maju36 platform.
Maju36 gives you full control over non-essential cookies. Adjust your preferences through the privacy settings centre in your account at any time.
The analytics data we collect for platform improvement purposes is anonymised and cannot be re-linked to your personal identity.
8. Data Retention & Deletion
8.1 Data Retention Period
Maju36 retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Our data retention schedule is as follows:
| Data Category | Retention Period | Justification |
|---|---|---|
| Active Account Data | Throughout the active account period | Account management & services |
| Transaction Records | 7 years after transaction | Tax obligations & AML |
| KYC Records | 5 years after account closure | Regulatory requirements |
| Communication Logs | 2 years | Service quality & auditing |
| Technical / Log Data | 90 days | Security & troubleshooting |
8.2 Secure Deletion
When your data is no longer needed and no legal retention obligations apply, maju36 will delete or anonymise it using secure, irreversible methods. For digital data, we apply security-grade deletion that ensures the data cannot be recovered by any party.
Frequently Asked Questions About maju36 Privacy
9. Policy Amendments & Contact Us
9.1 Privacy Policy Amendments
Maju36 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Whenever there are significant changes, we will notify you through:
- In-platform notification upon next login
- Notification email to your registered address
- Update the "Updated" date at the top of this document
Continued use of the maju36 platform after the effective date of any amendment shall be deemed acceptance of the revised terms. If you do not agree with any amendment, you have the right to close your account before the effective date.
9.2 Data Protection Officer
Maju36 has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with this Privacy Policy and handling all privacy-related inquiries from users. You may contact our DPO directly for any serious concerns regarding the use of your data.
9.3 Contact Us
For any inquiries, concerns, or requests regarding this Privacy Policy, our team is ready to assist you:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week on the platform
- Email Response Time: Within 24 hours (business days)
- Language: Malay and English
Maju36 has a dedicated Data Protection Officer (DPO) appointed specifically to ensure your privacy rights are respected at all times.
Our Privacy Policy is reviewed and updated periodically to ensure it remains aligned with current laws and industry best practices.
All privacy-related enquiries may be submitted in Bahasa Melayu and will be fully addressed by our local support team.
Register at maju36 — A Gaming Platform You Can Trust
Your data is fully protected by 256-bit SSL encryption and a strict privacy policy. Register today and enjoy a safe, fair, and exciting gaming experience with maju36.